Thank you for shopping at The Exquisite Crystal.

Sale Items

All sale item purchases are final.

Returns

Effective immediately, we do not accept returns. Please carefully review your order before checking out. If there is a question about an item please send an email to: [email protected]

Exchanges

We do not accept exchanges. Example: customer orders the wrong size shirt & wants to exchange the item for a larger size.

Defective Items

If for some reason you receive a defective item. Please reach out to us within 24 hours via email & attach a picture of the defective item. To be eligible for an exchange of the defective item, the item must be returned in the original condition, the package received, & within 7 days of purchase. 

Shipping

Unless stated in the listing, the buyer is responsible for paying ALL shipping cost on their order & their defective item.

Lost Or Stolen Items

All orders will receive a tracking number. All orders are carefully packaged to ensure the accuracy & the condition of the items. We are not responsible for lost or stolen items due to the shipping carrier.